Shipping Policy

Authentic Closet 96' is dedicated to providing high-quality menswear, complemented by fast, reliable, and convenient shipping services. This policy outlines the terms regarding order processing, shipping, cancellation, tracking, and service coverage for all online orders.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days following successful payment verification. Processing time excludes weekends (Saturday and Sunday) and U.S. public holidays. Processing times may be slightly extended during holidays or promotional events due to high order volumes.

2. Order Cut-off Time

Orders placed before 3:00 PM Pacific Time (PT) on business days begin processing the same day. Orders placed after 3:00 PM, or on weekends and public holidays, will be processed on the next business day.

3. Shipping and Delivery Time

Once shipped, standard delivery within the United States typically takes 4–8 business days. This timeframe is an estimate and may be affected by weather conditions, carrier delays, or logistics in remote areas.

4. Shipping Costs

We offer free shipping on all orders. There are no additional shipping, handling, or hidden fees; customers pay only the price of the merchandise.

5. Shipping Coverage

Currently, our shipping service covers all U.S. states and territories.

6. Shipping Partners and Special Delivery Instructions

We utilize UPS as our official shipping partner for all standard apparel orders.

For large or oversized items, we use professional truck delivery services. The carrier will contact the customer in advance to confirm the delivery time. Please ensure someone is available at the delivery address to receive the package to avoid delivery failure, returns, or additional logistics charges.

7. Order Cancellation Policy

If you wish to cancel your order before it ships, please contact us immediately. We do not charge a cancellation fee and will issue a full refund to your original payment method. Once an order has shipped, it cannot be cancelled; all related requests are subject to our standard return and refund policy.

8. Order Tracking

After your order ships, you will receive a shipping confirmation email containing a unique tracking number. You can use this number on the UPS website to check real-time shipping status and package location.

If you have registered an account on our website, you can also view order information, shipping details, and processing status directly within your account dashboard. If you do not receive a tracking number within three business days of payment, please contact our customer support team for assistance.