Refund and Return Policy

Authentic Closet 96' remains committed to the quality of our menswear and strives to provide a satisfying shopping experience for every customer. This policy applies to all purchases made both online and offline, outlining eligibility criteria, refund procedures, order cancellations, and related terms.

1. Return Period

Customers may request a return or exchange within 30 business days of the order delivery date. Requests submitted after this period will not be accepted.

2. Return Eligibility Requirements

To qualify for a full return or exchange, the returned item(s) must meet the following conditions:

- Items must be unworn, unwashed, undamaged, and in brand-new, original condition.

- All original tags, labels, and packaging must remain intact and attached to the item.

- Items must be free from stains, scratches, odors, or damage caused by customer use.

- Valid proof of purchase (order confirmation email or receipt) must be provided.

Final Sale Items: Discounted clearance items are non-returnable and non-refundable, unless there is a quality defect or damage incurred during shipping.

3. Order Cancellation and Refund Rules

If you wish to cancel your order before it ships, please contact our customer service team immediately. We offer free order cancellation and a full refund with no processing fees.

Once an order has shipped, it cannot be cancelled. You must wait to receive the package and then follow the standard return and refund process.

4. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item due to our shipping or manufacturing errors, please contact us within 24 hours of delivery and provide clear photos or videos for verification. Depending on the situation, we will offer a free replacement, a full refund, or a partial refund at no additional cost to the customer.

5. Refund Processing Time

Once we receive and inspect the returned item(s) and confirm they meet our return criteria, the refund will be processed within 5 business days. Refunds will be issued to your original payment account. The actual time it takes for the funds to appear in your account depends on the processing policies of your bank or payment platform and typically takes 10 business days.

6. Return Shipping Costs

Return shipping costs resulting from personal reasons (such as incorrect size, dislike of the style, or a change of mind) are the responsibility of the customer. We will cover return shipping costs for returns involving quality issues, damaged items, or errors on our part during shipment.